Fitness FAQs
Frequently asked questions about our fitness facilities. If you don’t see the answer to your question please email us on memberships@rltrust.co.uk
FAQ about your membership
We are excited to support you on your journey with us. Below, you’ll find answers to some frequently asked questions about your membership. If you have any further inquiries, feel free to reach out to our team at the reception.
What are my membership benefits?
As a member, you will enjoy a range of benefits, including discounted family activities, access to virtual indoor cycling and lots more. For a complete list of benefits, please check your welcome pack sent via email or clicking here or visit our membership page by clicking here.
When will I get my membership card?
You will receive your membership card on the first day you visit our facilities. Just ask at reception, and our staff will provide you with one.
Is swimming part of my membership?
Yes, with an Rossendale Leisure trust membership you have unlimited swim. You can find our swimming timetable by clicking here.
What if I loose my membership card?
If you lose your membership card, please report it to reception as soon as possible. We can issue you a replacement card.
Why do I need to create an account?
Creating an account is essential because it acts as your membership hub. With your online account, you’ll be able to purchase your membership, book fitness classes up to 8 days in advance, and manage all aspects of your membership. It ensures you have easy access to our facilities and services, and on your first visit, you’ll receive your membership card for seamless entry to any of our facilities.
How do I update my membership details?
To update your membership information, please visit your member account online or speak with our reception staff for assistance.
I'm not able to join online?
Sorry to hear you are having problems. You can sign up at reception, at either of our three fitness facilities. You do not need an appointment to do this.
Can I freeze my membership?
To freeze your membership please contact memberships@rltrust.co.uk with your full name and membership number.
How do I cancel my membership
To cancel your membership please contact our direct debit team at DFC admin@debitfinance.co.uk quoting your 12-digit reference code (this can be found on your bank statement or confirmation email) or by calling DFC on 01908752078 . Direct debits cannot be cancelled directly at the bank as this will incur missed payment fees.
Take a look at our gym, swim timetable, and fitness classes to start planning your workouts. You can also book a session with a personal trainer to get personalised guidance. Simply click the buttons to get started.
